FAQs

CleanSpace products are covered by limited warranty.

If you experience difficulty with the CleanSpace Respirator you can:

  • Click here to check out our Video Tutorials
  • Read the Frequently Asked Questions and Answers below
  • Click here to download our Troubleshooting Guide
  • Click here to access our Warranty Enquiry Form

Insights Reporting

How do I generate an Insights Report from my CleanSpace CST ULTRA?

How do I access my CleanSpace CST ULTRA Insights Report?

My Insights Report link has expired; can I request a new link?

What is the cost of generating Insights Reports?

Can my personal data be accessed when I sync session data?

What time period does the Insights Report cover?

Can I request a monthly report to be generated and sent automatically?

How can I print my Insights Report?

Can I assign employee numbers or names to respirators?

What is Estimated Protection?

CleanSpace SMART App

What is the lastest version of CleanSpace CST respirator firmware?

How do I update my CleanSpace CST respirator firware?

When should I update my CST respirator firmware and why?

My Android mobile device will not pair with my CST respirator. What should I do?

How do I know which respirator is mine on the pairing page?

Are Power Units listed in order of signal strength on the Pairing page?

The respirator Serial Number is not displaying.

How many Power Units can I monitor simultaneously?

Can I pair with a different Power Unit?

Can someone else pair with the Power Unit if I am already paired?

My Power Unit unpaired by itself. Why did this happen?

What is the pairing range of a Power Unit to the mobile device?

Can I email the Dashboard Page to my manager?

How do I Sync Session Data on my CST ULTRA to prepare for the data insights program?

Operating

The CleanSpace Respirator lights are blinking, switching on and off or the airflow is constant low flow?

What do I do if the Respirator does not switch to STANDBY mode when I remove (doff) it?

What do I do if the Respirator does not start?

How do I manually re-calibrate the Respirator?

How do I clean the CleanSpace Mask, Head Harness and Neck Support/Pad?

How do I clean the CleanSpace Power Unit?

What does it mean if the Respirator beeps during use?

I am getting an unexpected Filter Change Alert (audible 2 beeps per second) on my CST respirator and my filter does not indicate that it needs replacement.

The CleanSpace SMART App is displaying an inaccurate Filter % Remaining reading when paired with my CST respirator. Can this be reset?

What happens if the Respirator gets wet?

How do I change the Neck Support on my CleanSpace WORK respirator?

Battery & Charging

How long does the battery last ie operating run time?

How do I re-charge the battery?

Can the Internal battery be changed?

How long before the CleanSpace Respirator automatically turns off (“go into standby mode”) after doffing?

Masks and Filters

What size mask should I choose?

How long do the filters last?

Can I clean the CleanSpace filters?

How do I know that my filter needs to be changed?

Is there a risk of the filter catching fire from sparks?